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YourLio vs Tidio · Live chat + Lyro AI
Tidio is a chat box. YourLio closes sales.
Tidio is a live chat widget that bolts AI on top, billing chats, Lyro AI conversations, and flow triggers as three separate meters. YourLio is a purpose-built sales agent with one shared memory on one flat plan.
The short answer
- Tidio is a chat widget with bolt-on AI. YourLio is built to sell
- Tidio splits billing across three quotas and jumps $49 to $749 with no mid-tier
- YourLio is one flat plan and one agent across every channel
Trusted by 100+ DTC brands on Shopify
At a glance
When to pick YourLio, and when to pick Tidio.
Pick YourLio when
You want one AI agent that sells and supports across channels without juggling add-ons and quotas.
Pick Tidio when
You want a low-cost live chat widget and you are fine bolting Lyro AI and Flows on top.
The honest split
Tidio started as a chat widget and added AI. YourLio is a sales agent built around your catalog. The split is answering chats versus closing sales.
Side by side
YourLio vs Tidio, feature by feature.
Pricing reality
Tidio is $49, until the AI bill lands.
- Starter starts around $24 and Growth around $49 a month on annual billing, each with a capped conversation quota
- Lyro AI is a separate add-on, from $32.50 a month for 50 AI conversations, and it scales up with volume
- Flows is another add-on, from $24.17 a month for 2,000 visitors reached
- The next plan up, Plus, starts at $749 a month, a jump of more than 15 times with nothing in between
YourLio plans step smoothly from $49 to $499 with the AI sales agent included, not metered as a separate add-on.
Tidio answers chats. YourLio closes sales.
Tidio
Tidio positions Lyro to resolve up to 67% of support questions, a support metric. Product recommendation is a paid add-on, not the core design.
YourLio
YourLio is built to sell. It reads the catalog, recommends, offers a code, and closes, then carries the same memory into WhatsApp, Instagram, and email.
One quota, not three.
Tidio
Tidio asks you to track billable conversations, Lyro AI conversations, and flow triggers in parallel, and the AI agent is a separate add-on, not bundled into the standard plans.
YourLio
YourLio bills one number, AI conversations, with the agent included, so you always know what the next tier costs.
What you get
See what YourLio does for your business.
20x
ROI on Deodap
95% of inquiries resolved, and the agent is selling while it answers
Product recommendations
Reads the live catalog and recommends the right SKU in the moment.
Cart recovery across channels
Follows up on WhatsApp, Instagram, and email with one memory.
Proactive sales triggers
Engages a shopper who shows exit intent before they bounce.
Discount codes in chat
Generates real Shopify discount codes inside the conversation to close.
Shopify integration
Live order status, returns, and tracking pulled straight from Shopify.
Revenue attribution
Reports conversion, average order value, and recovered revenue.
Transparent pricing
Flat plans. No per seat or per ticket traps.
Free
$0/mo
100 conversations a month
Starter
$49/mo
250 conversations, 2 stores
Growth
$129/mo
700 conversations, unlimited team
Pro
$249/mo
1,500 conversations, dedicated CSM
Scale
$499/mo
3,500 conversations, SLA + API
Ratings
Merchants rate YourLio 4.9 out of 5.
4.9
YourLio
Shopify App Store
4.7
Tidio
Shopify App Store
Tidio rates 4.7 on the Shopify App Store for live chat. YourLio wins with stores that want an agent that sells, not a widget with an AI add-on.
Migration
Switch from Tidio in four steps.
Connect Shopify
YourLio reads your catalog and policies in one click.
Set your voice
Train tone and guardrails in minutes.
Run in parallel
Keep Tidio live while YourLio proves it on traffic.
Drop the add-ons
Move to one plan and stop juggling Lyro and Flows.
Live on your store in 20 minutes
Common questions
YourLio vs Tidio
Being honest
When Tidio is still the right choice.
- You only need a simple live chat widget on a small store
- You are not selling across WhatsApp, Instagram, and email yet
- A free or low-cost chat tier covers your needs today
Stop juggling quotas. Start closing sales.
See YourLio sell on your store in 20 minutes.